Alerts

November 7, 2024

Hurricane Milton Support

Hurricane Financial Assistance

Many of our members have been impacted by the recent hurricanes, and we want you to know that we’re here with you and for you. We’ve put in place a special financial assistance program to help members adversely impacted by the recent storms.

Emergency financial assistance:
Please call 800.839.6328 and select options 1, 4 then 1 to reach our emergency loan team, available Monday through Thursday, 9 am to 5 pm, Friday, 9 am to 6 pm, and Saturday, 9 am to 12 pm.

Help with existing loans:
Please call 800.558.0819 and select option 2, or send us an email at assistance@growfinancial.org for a response within 24–48 hours. Our Loan Resolution team is available Monday through Friday, 8 am to 7 pm, and Saturday, 9 am to 1 pm.

For all other needs:
Please call 800.839.6328 to reach our Member Contact Center, Monday through Friday, 7 am to 7 pm, and Saturday, 9 am to 1 pm.

Due to a high call volume, our wait times may be longer than usual, and our team members appreciate your understanding and patience as we work diligently to help all our members.

Hurricane Hardship Skip: Members in affected areas can initiate a one-time skip for an auto loan payment or a credit card payment with no fee. To get started, log in to Grow Online or Mobile Banking, then select Skip-A-Pay under Transfers & Pay in the main menu.

Scam Alert

After severe weather events, fraud and scams often increase in frequency. Be wary of fraudulent text messages, emails and calls — especially those that solicit charitable donations during this time. Remember, Grow will never ask you to share your PIN or online banking password. Also, be careful when hiring anyone for repairs and be sure to check references and credentials for individuals and companies. For more information about staying safe from fraud, please review this notice from the FTC.

Need an easier way to make loan payments?

To avoid potential postal delays following the storm, we encourage you to explore the options for making loan payments online. You can set up one-time or recurring payments. Find out more at growfinancial.org/pay. You can also complete most transactions from anywhere with Grow Online and Mobile Banking, including depositing checks and transferring funds.*

In difficult times, we reflect on the strength and resilience of our local communities. We thank you for your membership and the opportunity to serve you.