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May 13, 2020
Financial Assistance Available During COVID-19
We know this time is increasingly challenging for our members and our communities. That’s why we’re offering a variety of financial assistance options to help you with making it through, including payment deferments and emergency loans. Since each situation is unique, we will discuss your individual needs with you and get you connected with the right option.
There are two primary ways to reach our team about financial assistance options:
1. If you are seeking a payment deferment, please visit growfinancial.org/covid-19, select the Financial Assistance tab, and complete the contact form so our team can reach out. We are offering payment assistance on all loan products, with the exception of interest-only HELOCs.*
2. If you want to discuss other options, such as emergency loans, or simply prefer to speak to a team member more quickly, you can call us at our dedicated line for financial assistance: 813.832.2227. Our team is happy to talk with you and get you connected to the right resource for your needs. Should you prefer to discuss financial assistance in person, all store locations are open with regular store hours.
In these challenging days, we want to do all we can to support you and help you make it safely to the other side of this crisis. Follow our latest updates at growfinancial.org/covid-19.
*Subject to eligibility.
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How to Find Your Routing & Account Numbers
When you make a payment online, by phone or on a mobile device, you may be asked for our routing number and your checking account number. Credit unions and banks use these numbers to identify accounts and make sure money gets where it’s supposed to be. You’ll also need to provide your routing and checking account numbers for:
- Direct deposits
- Electronic checks
- Military allotments
- Wire transfers
Where to Find Your Routing & Checking Account Numbers
Your personal checks include both our routing number and your account number, as shown on the Grow check example below.
Don’t have a Grow check? No worries.
Visit any Grow store and ask for a Direct Deposit Form. It lists both your routing number and checking account number.
Making a Loan Payment
When it comes to making payments, we try to make it as painless as possible to pay your loan every month. We have several different ways to pay, including convenient online options.
Pay Online
You have two ways to pay online by transferring funds from another bank or credit union.
- Grow Online Banking (Preferred payment method for any loan)
This is the simplest way to pay your loan. You can make one-time payments or set up automatic recurring payments in Grow Online Banking. Once you log in, select “Transfer/Payments” from the menu. If you’re not enrolled in Grow Online Banking yet, you can set up your account in just a few minutes.
Log In
- Debit Card or ACH (Available for auto, personal loans and HELOCs)
Note: ACH and debit card payments are not available for credit cards or most mortgages, except HELOCs.
We accept ACH payments with no additional fees or Mastercard® and Visa® debit cards with a convenience fee of $4.95. To get started with an online ACH or debit card payment, select Pay Now below.
Pay Now
Pay by Mail
You can also pay any Grow loan by check through the mail. Please remember to include your account number and Grow loan number on the check. (For credit card payments, please do not write your 16-digit credit card number on the check, which can cause a delay in processing the payment.)
Address for auto, credit card, personal loan and HELOC payments:
Grow Financial Federal Credit Union
P.O. Box 75466
Chicago, IL 60675-5466Address for personal first or second mortgages and home equity payments:
Grow Financial Federal Credit Union
P.O. Box 11733
Newark, NJ 07101-4733You Are About To Leave GrowFinancial.org
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