Frequently
Asked Questions

During the Promotion Period, an eligible entrant may enter this Promotion by using his/her/their Grow credit or debit card to make a qualifying purchase (“Payment Card Entry”). Entries are evidenced by a “game piece.” Each entrant will receive one game piece per qualifying purchase. A qualifying purchase is a purchase that has been processed and accepted by the merchant and has been authorized by the entrant to be rounded up to the next dollar, 50% of which will be allocated toward the prize pool, with the other 50% to be allocated toward a charitable contribution. No purchase is necessary to enter. Please visit Official Rules, or see the “Do I have to make a purchase to participate” section below, for full Promotion terms and the means of alternate, free method of entry.

100% of your change will be donated to United Charitable, which is a globally recognized United States 501(c)3 public charity (Federal Tax ID #: 20-4286082) and rated 5 out of 5 Stars by Charity Navigator. United Charitable is the primary beneficiary of all contributions generated through this promotion and disburses the appropriate contributions to the organization you’ve chosen, once per month.

Yes! You may change the impact category you’d like to direct your funds toward via your user dashboard, found here. Any changes will go into effect at the end of the month.

Each time you make a qualified purchase or submit an AMOE form, you receive one game piece. If that game piece is an instant winner, you will be notified immediately via text-message and email at the phone number and email address you provided upon registration. If you didn’t provide and/or confirm your phone number during registration, you will receive an email notification for your instant winners.

All prize notifications will be accompanied with step-by-step redemption instructions depending on which prize(s) you win.

Certain prizes do have expirations associated with redeeming and using them. For digital gift cards, expiration details will be disclosed at the time of redemption.

No. Although the spirit of this program is to raise dollars for charity via a fun and engaging purchasing experience, no purchase is necessary in order to enter and win. For eligible cardholders who wish to enter via an Alternative Method of Entry (AMOE), you may fill out our AMOE Form once per day. Each qualified AMOE entrant will receive one game piece per form. AMOE winners, if any, will be notified once per month during the Promotional period. You may fill out your AMOE once per day via this link.

When you link your eligible Grow Visa^® credit or debit card, we automatically “round up” each of your qualifying transactions to the next dollar amount. For example, if you spend $17.83 at a restaurant on your linked Grow credit or debit card, we will automatically add 17 cents to your purchase. 50% of each roundup will be allocated toward the prize pool, with the other 50% allocated toward a charitable contribution.

The Round Up, Give Back Program runs in accordance with the following Terms of Service.

To ensure you can easily find and manage your monthly contributions, we do not immediately deduct your roundup change each time you make a qualified transaction. Instead, we’ll tally up your change throughout the month and charge your card with a single transaction for your accrued lump sum of roundup change.

Yes, 100% of your contribution is tax deductible! After your donation is processed each month, you will automatically receive a receipt that will include the tax deductible language associated with the 100% of the transaction that was allocated as a charitable contribution; please keep a copy for your records.

A monthly minimum donation of $0.99 will be charged to your linked card if your monthly roundup change accumulation is less than $1.00.

No! That’s the great thing about rounding up: our system will automatically round up and issue game pieces for all eligible purchases on your connected card until you’ve reached the monthly maximum roundup cap you set during registration.

We designed the program to raise funds passively and responsibly by providing a gratifying giving experience that scales up or down as you spend. Once you reach your maximum roundup cap for each calendar month, we will stop accruing roundups from qualified transactions until the next calendar month begins.

Yes. You can link any eligible, active Grow credit or debit card that you frequently use.

Note: Not all transactions made with your registered card (including PIN-based transactions, payment through a third-party digital wallet or payment app) can be monitored for roundups. Do not use a PIN when making purchases if you want the transaction to be eligible for the Round Up, Give Back program. See Terms of Service for more details.

Use this link to reset your password.

The security of your information is always our highest concern. The system uses bank-grade security to handle all sensitive financial data. Online banking credentials are never stored on the system. All data is secured with SSL encryption and multi-factor authentication to ensure unwanted access is prevented.

Use this link to review our privacy policy.

You can see your donation history by logging into your account and viewing your donation history. Click here to login to your account.

Not all transactions made with your registered card (including PIN-based transactions, payment through a third-party digital wallet or payment app) can be monitored for roundups. Do not use a PIN when making purchases if you want the transaction to be eligible for Round Up, Give Back. See Terms of Service for more details.